Last updated: 29 September 2026
These Terms of Use govern your access to and use of the Universal X Members' Portal (the "Portal"), operated by Universal X Sdn. Bhd. ("Universal X", "we", "us"). By creating a member account or using the Portal you agree to these terms. If you do not agree to them, please do not use the Portal.
Read these terms together with our Privacy Policy and the Distributor Agreement. Where these terms and the Distributor Agreement conflict on a question about membership, bonuses or points, the Distributor Agreement applies.
The Portal is for members of the Universal X member programme. You must be at least 18 years old to hold a member account. Anyone may view the public pages of the Portal. Only members may sign in.
You are responsible for keeping your sign-in details confidential and for everything done through your member account. Tell us immediately at hello@universalx.shop if you believe someone else has used it.
The details you give us, including your name, contact details and bank details, must be true and kept up to date. Withdrawals are paid only to a bank account in the same name as your member account.
You join the member programme by purchasing a membership package on the Portal. No goods are sold or shipped from the Portal. Instead, once your payment has been verified and approved, the full value of your package is credited to your member account as Product Points. You use them to redeem products on the Universal X E-Mall, where collection and redemption are governed by the E-Mall's own terms.
Payments are verified manually. A package is not active, and nothing is credited, until the payment has been approved. We may decline a payment we cannot verify.
Cash Points are held in your Cash Wallet. They can be used to redeem products on the E-Mall, or withdrawn to your verified bank account under the withdrawal rules below. The Cash Wallet cannot be used to pay for packages on the Portal.
Product Points can be used only to redeem products on the E-Mall. They have no cash value and cannot be withdrawn or exchanged for cash.
Neither Cash Points nor Product Points are a deposit, a stored-value instrument or any form of financial product. How points are earned, and any conditions attached to them, are set out in the Distributor Agreement.
Bonuses are calculated under the Universal X compensation plan set out in the Distributor Agreement. Every bonus is subject to a 15-day clearing period before it becomes available. If the purchase that generated a bonus is refunded within that period, the bonus is reversed, which may leave your wallet with a negative balance. While your wallet balance is at or below the limit set in the Distributor Agreement, further payouts and withdrawals are blocked until the balance is restored.
You may request a withdrawal of Cash Points to your verified bank account. The minimum withdrawal is USD 100 (MYR 450). A processing fee of 8% is deducted. Each request is checked and approved by Universal X before it is paid, and approved withdrawals are paid by bank transfer. The name on the receiving bank account must match the name on your member account.
Members who joined with the USD 100 package must make qualifying purchases of at least USD 100 within every six-month period. If this is not done by the due date, the account becomes void immediately. While an account is void, its wallets are frozen and withdrawals are blocked. Your team is kept as it is.
A void account can be reactivated by the member within 60 days by purchasing a package of USD 100 or more. After that, only Universal X can reactivate it. What happens to balances and bonuses of an account that is not reactivated is set out in the Distributor Agreement.
You agree not to use the Portal for any unlawful purpose or in breach of the Distributor Agreement; not to attempt to gain unauthorised access to the Portal or to any account other than your own; not to hold more than one account in order to gain bonuses; not to use automated means to scrape, copy or interfere with the Portal; and not to submit false, misleading or fraudulent information, including payment receipts or identity documents.
We may suspend or close an account where we reasonably believe these terms or the Distributor Agreement have been breached.
All content on the Portal, including text, graphics, logos, images, page design and software, is owned by Universal X or its licensors and is protected by law. You may not copy, reproduce, republish, distribute or commercially exploit any part of the Portal without our prior written permission. Universal X and the Universal X logo are trade marks of Universal X Sdn. Bhd.
We try to keep the Portal available, but we do not guarantee that it will be uninterrupted or error-free. We may suspend, withdraw or restrict all or part of it for business or operational reasons, and we will give notice where it is reasonable to do so.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded, including your rights under the Consumer Protection Act 1999 where it applies to you. Subject to that, and to the extent permitted by law, we are not liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss.
We may update these terms from time to time. The current version will always be published on this page with the date it was last updated. Your continued use of the Portal after a change means you accept the updated terms.
These terms are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction over any dispute arising out of or in connection with them.
Universal X Sdn. Bhd. Email hello@universalx.shop
